Terms of Service

1. Website use

This website provides product information, educational resources, and inquiry forms for commercial communication with iStill.

2. Equipment information and quotations

Except for the production-slot reservation described below, equipment pages and calculators are informational. Final equipment pricing, delivery, specifications, and scope are agreed separately in a formal quotation or purchase agreement.

3. iStill University tickets

Each course ticket covers one person attending one course, with the venue, contents and price shown at checkout. The 2027 early-bird ticket costs €2,500 excluding VAT, €500 below the standard €3,000 fee. VAT and the total payable are shown before payment. Travel, hotel accommodation and airport transfers are not included.

2027 early-bird tickets are booked for the edition selected at checkout. The dates shown are planned; the final schedule may change. We will confirm practical details by email. If iStill changes the dates and you cannot attend, you may transfer to another available edition or request a full refund. If we cancel your edition, we will refund you in full. Otherwise tickets cannot be cancelled and are non-refundable, subject always to any mandatory rights that apply by law. You may transfer your ticket to another attendee by contacting our team before the course. Any other change of course date requires our agreement.

4. Production-slot reservations

The €495 reservation payment saves your place in iStill's production planning queue for the Design Studio setup submitted with the reservation. The reservation allows our team to begin discussing the exact scope and timeline with you. It is not a final equipment order, does not by itself fix a delivery date, and does not replace a signed quotation or purchase agreement.

The reservation payment is non-refundable and the reserved position cannot be moved. The remaining equipment price must be paid before production starts unless iStill agrees alternative payment terms in writing. Estimated lead times are planning indications and can change as the final scope and production schedule are confirmed.

5. Payment and confirmation

Online payments are processed securely by Mollie in euros. An order is confirmed only after Mollie reports the payment as paid. A payment confirmation or receipt is not a VAT sales invoice; our finance team will prepare the applicable sales invoice using the billing details you provide or request those details afterwards.

6. Accuracy and availability

We continuously improve content, but we do not guarantee that all information is always complete, current, or suitable for every use case.

7. Course changes and availability

Ticket and production capacity is limited. If iStill has to cancel or materially reschedule a course, we will contact affected customers with the available transfer or refund options. We may refuse or reverse an order affected by an obvious pricing error, duplicate payment, fraud, or lack of capacity, and will refund any amount that should not have been collected.

8. Acceptable use

You agree not to misuse this website, attempt unauthorized access, or disrupt normal operations.

9. Intellectual property

Website content, branding, and materials are owned by iStill or licensed to iStill and may not be reused without permission.

10. Liability

To the extent allowed by law, iStill is not liable for indirect or consequential damages arising from website use.

11. Contact

For legal or commercial questions, use this contact form.