Website search
We use search phrases, the ordered results presented and result clicks to improve our website. Search measurements expire after 90 days and are removed by routine cleanup and are not linked to a visitor, account or email address. We exclude obvious contact details and secrets, and respect Do Not Track and the website tracking opt-out. We do not sell these measurements, use them for advertising or link them to other browsing activity. Global Privacy Control does not disable this first-party search report. Please do not enter personal or confidential information into search.
1. Scope
This policy explains how iStill collects, uses, and protects information submitted through this website, including contact forms, support requests, accounts, course bookings, and production-slot reservations.
2. Data we collect
We may collect your name, email, phone number, company and billing details, country, attendee names, order and payment status, Design Studio configuration, account identifier, and messages you send us. Card and wallet credentials are entered into Mollie's secure payment components and are not stored by iStill.
3. Why we process this data
We use this information to respond to inquiries, provide product information, process payments, manage course capacity and production planning, send confirmations, prepare sales invoices, prevent misuse, connect paid purchases to an account, and support active customers.
4. Data sharing
We share only the data needed with service providers that operate the website, payment processing, transactional email, account authentication, and internal customer operations. This includes Mollie for payments, Postmark for confirmation emails, Firebase for secure order and account records, and Netlify for website hosting.
5. Data retention
We retain inquiry and order records only as long as needed for commercial follow-up, course or production fulfilment, support, accounting, fraud prevention, and legal compliance obligations.
6. Your rights
You can request access, correction, or deletion of your personal data by contacting iStill directly.
7. Contact
For privacy requests, use this contact form.