Why iStill

Owning an iStill

Understand the journey, the decisions and the support before you choose your equipment.

01
Choose your setup
Start with your products and production rhythm. Compare iStill models and the options that suit your ingredients.
02
Compare the details
Explore the model, selected options and pricing in Design Studio. Ask our team about the equipment you are considering.
03
Prepare your space
Check equipment dimensions, access, electrical power and cooling against the space you have available.
04
Built in the Netherlands
Our equipment is designed and manufactured in the Netherlands. Contact the team with questions about ordering and delivery.
05
Learn the process
Use the free online University and explore practical training at iStill HQ. Develop your recipe and the checks you want to repeat.
06
Keep learning & creating
Use the learning resources and customer community. Technical questions go to the dedicated support team.

Use the product information and selected options as your starting point. Our team can answer questions about the iStill equipment you are considering.

Before you order

Which model and options suit my products?
What power, cooling, access and ceiling height does the equipment need?
What should I know about ordering and delivery?
How can my team learn to use the equipment?

Built in the Netherlands. Used worldwide.

Compare the available models and their power and cooling requirements. Ask our team about equipment options, ordering and delivery to your country.

Answers for the working distillery.

How do I prepare for the first production run?

Get to know the equipment and the process you want to repeat. Prepare your ingredients, recipe settings, collection plan and quality checks. The free online University explains the principles; the practical course at iStill HQ lets you learn around the equipment. Keep a reference sample and clear batch records as you develop your production recipe.

Plan the complete setup

Where do I go when I need technical help?

Use Customer Support for an equipment or service question. Include your model, the issue and the operating context so the team can understand what you are seeing. Connected diagnostics may help on compatible equipment; confirm access and the support scope with the team. University and DistillingAI are useful for learning and development, while equipment issues need the technical support route.

Contact Customer Support

What does cleaning and maintenance involve?

Plan cleaning around your feedstock, recipes and the next product in the schedule. Stainless-steel surfaces give you a practical foundation for repeated cleaning and changeovers. Follow the procedures for your equipment, check the result against the next recipe and keep routine maintenance on the calendar. A clear plan keeps the equipment ready for the work you want it to do.

See the working day

How do I bring a new operator up to speed?

Combine the free online University with practical training and your own written recipes. Teach the operator what the settings achieve, what to check before starting and when to intervene. Then compare a finished batch with your retained reference. Saved recipes transfer the operating decisions; a trained team understands why those decisions matter.

Start learning for free