We just simplified how customers can claim a part under warranty. Here's the new procedure:

1. Email Support@iStillmail.com what part is broken and why warranty applies;
2. Send the broken part back to iStill HQ;
3. iStill HQ investigates the part and informs you of its assessment;
4. If the claim is acknowledged, you get a replacement part for free;
5. If the claim is not acknowledged, you can order a new part.